Frequently Asked Questions
How does the free trial work?
You’ll have a full week (7-days) to explore MedCircle at no cost and with no risk. A payment method is required to start your trial.
You’ll be taken to an easy registration page to set up your Membership and verify your billing information. You’ll then have complete access to the entire library of MedCircle videos and the ability to register and attend live classes. After your trial period is up, you will be billed the membership fee.
I already watch MedCircle on YouTube. Why should I pay to become MedCircle Member?
The MedCircle YouTube channel showcases a small portion of our in-depth, transformational content.
MedCircle Members benefit from accessing our full library of content (more than 500 videos and growing).
Members also get immediate access to all past class recordings and have guaranteed seats to live classes. Classes allow Members to ask questions directly to the MedCircle doctors and guest speakers.
Don’t wonder if MedCirlce is right for you – see if we’re a good fit by starting your risk-free trial.
What are my next steps after I become a MedCircle Member?
Your next step is to sign-in to your custom Membership area and start deciding which series you would like to watch. You can easily customize your viewing experience and set up your personal library with your favorite series. For a better viewing experience on mobile devices and tablets, download the MedCircle app.
How often are new series and classes released?
New video series and/or classes are uploaded to your video library each week. You can browse our entire video library at watch.medcircle.com.
Can I purchase 10+ MedCircle Memberships for my company, school, or organization?
Absolutely. If you are interested in purchasing multiple Memberships, please contact firstname.lastname@example.org. For group purchases of 10 or more, MedCircle offers a discount and will also assist in delivering these Memberships to your team. Thank you for your interest in spreading credentialed mental health education to your team.
Can I buy a MedCircle Membership as a gift for someone else?
Absolutely. If you would like to gift a MedCircle Membership, choose the gifting option at checkout. Send a gift here.
Can I get an appointment with one of your doctors?
MedCircle is an education company only and does not refer or recommend mental health providers for treatment or therapy of any kind. If you are interested in meeting with a doctor who has appeared on MedCircle, you will need to reach out to that doctor directly.
How long are the videos and classes?
There are approximately six videos (sessions) in each MedCircle original series. The length of a single video ranges from 10-30 minutes. Each full-length series is about 60-90 min.
Classes are typically 90 minutes. They are recorded and made available in your video library within three days after airing.
How do I watch the content?
Do I receive access to the entire library when I enroll, or do I have to wait to receive some of the content?
You receive immediate access to our entire video library, all past recordings of classes, and guaranteed access to future live classes when you purchase Membership. No waiting!
Is there a special discount for first responders, health care workers, military, students, or educators?
Absolutely. Please email email@example.com to claim your discount code.
I want to watch your videos but I can’t afford a Membership at the moment, what can I do?
You can always opt-in to our email newsletter (at the bottom of this page) which will deliver free content to your inbox each week. You may also subscribe to our YouTube channel where we release new videos each week. We believe that everybody should have access to credentialed mental health education. If personal finances are keeping you from buying a Membership, please email us so we can help you. firstname.lastname@example.org
Can I get continuing education credit for any of the video series?
MedCircle currently does not have any video series eligible for continuing education units (CEUs). This is something we are working to make available in the future.
Can I pay for an individual series or per month?
We do not offer individual series purchases. MedCircle offers monthly Memberships for $20/month or annual Memberships for $120/year.
Are there additional or ongoing fees?
There are no additional fees other than your annual or monthly Membership fee. Memberships are billed once a year or once a month, at the start of your subscription cycle. You can easily cancel your Membership before your renewal date to avoid an auto-renewal, if you prefer. If you cancel your membership, there is no guarantee you will be able to rejoin at the same rate or Membership plan.
If I’m not happy with my MedCircle Membership, can I get a refund?
You can cancel your Membership during your trial period and not be charged. MedCircle does not typically offer refunds for paid Memberships. You can cancel your Membership at any time to avoid a future charge.
If there is an issue with my account, who can I contact for help?
For any issues, questions, or feedback, please contact email@example.com. Our inbox is monitored 7 days a week and we respond to all messages in a timely matter. Our support team will respond as quickly as possible.